Air France Apologizes..

"Rush" and "Priority": Did Not Happen! But AF Paid for the Rental Bike.

For the 15th  time. All of them read from a script and insincere.

In my last blog I wrote about how my bike and I went to Europe but never got together. The Tarmac spent the trip in various airport luggage handling areas before being returned to Brumby Road 4 days after I got home.

I filed a claim form. I wanted a cash payment of $1,000. I paid AF a $150 extra luggage fee to fly the bike with me. I had to spend $350 on a mediocre rental bike. And I wanted $500 in compensation for ‘loss of use’. In cash, not in a travel voucher.

Today Delta Airlines (who apparently handle AF baggage issues in the US) contacted me. They are going to refund the $350 rental fee in cash. They are going to give me a $500 travel voucher than I may or may not be able to use. And incredibly, they are not going to refund the $150 fee I paid to put the bike on the plane. Extra bag fees are not refundable if your bags are delivered to you eventually, even if you never see them while on the trip.  I’m surprised AF didn’t try to bill me another $150 to ship the bike back to California!

So I really didn’t get what I wanted. And I’m afraid I did not react well to the 15th insincere apology. I called AF twice a day in France and daily at home until the bike reached me, and every call ended with the agent reading the same “we’re sorry”. They aren’t.

What to do in the future? I am planning future cycling journeys to Europe. Stoker and I are planning another May in Malaucene. And all 6 of the riders on the Northern Alps Tour I just returned from are planning an adventure in the Dolomites in August 2019. I’m going to want to bring my bike. And I will try to do so. But I’m going to be very nervous and I’ll keep my shoes and pedals with me in my carry on bag. Maybe my saddle too.

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